1. OC3 Networks prohibits sites engaged in
• Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.

• Internet abuse including but not limited to
spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming OC3 Networks support staff. Spammers are held responsible for a $500 clean up fee.

• Systems abuse including but not limited to
use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, reselling CGI scripts.
 
2. Policy Violation
Should a policy violation occur, OC3 Networks reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to OC3 Networks, including but not limited to, OC3 Networks's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.
 
3. Web Site Content
The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on OC3 Networks servers). OC3 Networks is not responsible for any lost files, information, or data. Should any data need to be recovered from OC3 Networks's backup solutions, there will be a charge of $100. OC3 Networks does not guarantee to possess the most current copy of a client's website. In case a backup do not exist OC3 networks will do as best effort to recover the content BUT will have no responsibility of any kind no matter what type of service/add-on the client has purchased.
 
4. System Updates
The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. OC3 Networks reserves the right to modify the processing times at any time without notice. If a client or OC3 Networks support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system.
 
5. Technical Support
If you wish to report a non-urgent trouble or repair need for your service or to check on progress of an existing trouble ticket click here for Live Support, you may also dial 1-877-OC3 Networks option 1, email support@oc3networks.com .

• Technical support hours:
24 hrs / 7 days
 
6. Payment Policy
• The setup fee is required before any service is activated.
• The setup fee is non-refundable.
• Full payment is required before any hosting service is rendered.
• Annual prepayment receives a 10% discount on monthly services fees.
• OC3 Networks accepts credit card payment (Visa, Master card, American Express).
• Online credit card payment is authorized and assessed in real time.
• Once an order is successfully submitted, the client is subject to OC3 Networks's refund policy.
• Checks and money order are made out to OC3 Networks. Print Invoice # on Check, OC3 Networks mailing address is:
OC3 Networks & Web Solutions, LLC. Billing Dept.
19528 Ventura Blvd, #433 Tarzana, CA 91356
• Client has seven (7) days to get payment to OC3 Networks after first email notification to the billing contact of a renewal.
• Payment must be received or services are not rendered.
• If payment is not received on time, expect service interruption.
• If a check is returned due to non-sufficient funds, there will be an additional processing fee of $20.
• Policy Changes
• OC3 Networks reserves the right to change prices at any time.
• All monetary transactions will occur in $US dollars.

-If payment is not received within 30 days of due date, your credit card on file will be automatically charged unless you contact us before your renew date to cancel service.  
 
 
 
7. Additional Features
• Additional features can be added at any time.
• Add on costs are non-refundable regardless of whether the service was used.
• Credit Card: Charges are assessed in real time for the current month and every upcoming month until the end of their billing cycle.
• Check/Money Order: Payment for additional features can be made at any time by sending a check to OC3 Networks. A credit will be applied toward the account to which the client can draw from in order to pay for add on features.
• Additional services will be activated when payment is received.
 
8. Renewal and Billing Schedule
• Renewal notification is emailed to the billing contact seventeen (30) days prior to the end of the billing cycle. We will automatically process the renewal charge on the Anniversary Date or on the "Bill on Date" for the account and notify the client via email when the renewal is complete.
• Checks/Money Orders; Checks or money orders are due within seven (7) days of the first notification. If payment is not received, the account is terminated at the end of the billing cycle.
 
9. Credit Card Failures
If there are difficulties with the completion of the charge the client will be notified by email. We will attempt to charge the account seven (7) days after the original processing date. An email will be sent each time the charge is not approved.
PLEASE NOTE: If the payment is unsuccessful on the 7th day, we will notify the client via email. The account will be suspended until payment is received. If payment is not received within 30 days, the account will be cancelled and an email will be sent notifying the client of the action taken.
 
10. Returned Checks
• Non-Sufficient Funds
• If a check is returned, the client is subject to a $20 processing fee.
 
11. Account Reactivation
• If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $19.95 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and NSF check processing fees.
• If your account has been cancelled for 30 days or more, it will be necessary for you to sign up the account for new service via our online order form. All fees which are required for new sign up are applicable.
• If an account was cancelled due to policy violation, OC3 Networks will not reactivate the account.
 
12. Refund Policy
• For new accounts, the set up fee is non-refundable.
• If OC3 Networks terminates an account due to policy violation, there will be no refund.
• Monthly fees associated with additional features are non-refundable.
 
13. Cancellation
• OC3 Networks reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund.
• Customers can cancel service at any time within their contract limitations. Cancellation requests should be sent via email, Only authorized persons can cancel an account.
• If the client requests cancellation, their account will be terminated immediately unless they specifically state they wish the account to be cancelled at the end of the current billing cycle. If the client specifies immediate account termination or fails to define when the account should be cancelled, OC3 Networks reserves the right to terminate service without notice.
•A 14 day cancellation notice is required before the next billing cycle start date. If a proper notice is not received in the specified time, client is responsible for the following month of service and invoice charges.
• The minimum information required to cancel and account are:
A) Specific reason for cancellation
B) Last four digits of the credit card on file or account information (as validation to cancel account)

• Cancellation requests emailed to OC3 Networks should be emailed to billing@OC3Networks.com.
• Refund policies (see Section 12) strictly apply to all cancelled accounts.
• If an account is cancelled due to non-payment, OC3 Networks reserves the right to delete contents without notice.
 
14. Indemnification
Client agrees to defend, indemnify and hold harmless OC3 Networks against any liabilities arising out of defective products sold to customers from OC3 Networks servers, personal injury or property damage caused by products or services sold or distributed from OC3 Networks servers, any material that infringes or allegedly infringes on the rights of a third party available from OC3 Networks servers, and any material that libels or allegedly libels a third party available from OC3 Networks servers.
 
15. Disclaimer
OC3 Networks is not responsible for any damages to any client's business. OC3 Networks makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of OC3 Networks's service is at the client's sole risk.
OC3 Networks does not guarantee that our services will be uninterrupted or error free. OC3 Networks will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.
In no circumstance will OC3 Networks be liable for any claims resulting from the use or inability to use OC3 Networks's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to OC3 Networks servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.
 
16. OC3 Networks reserves the right to revise our policies at any time.